Explain a problem and ask for help
Say what failed, when you bought it and when you need help. In this example the shop promises an inspection, not an exchange.
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Build your message
Compré estos auriculares ayer, pero un lado no funciona.
I bought these earphones yesterday, but one side doesn't work.
Lo siento. ¿Tiene el recibo?
I'm sorry. Do you have the receipt?
Sí, aquí está. ¿Podría cambiarlos?
Yes, here it is. Could I exchange them?
Primero tenemos que revisarlos. ¿Tiene diez minutos?
We need to check them first. Do you have ten minutes?
Me voy mañana. ¿Podrían revisarlos hoy?
I'm leaving tomorrow. Could you check them today?
Sí. Espere aquí diez minutos, por favor.
Yes. Please wait here for ten minutes.
Conversation practice
Listen, then hide your lines and answer aloud. Read the meaning only when needed. Try the changed situation before revealing a model response. These speaking tasks are self-practice, not automatically graded.
I bought these earphones yesterday, but one side doesn't work.
Show / hide this line
Compré estos auriculares ayer, pero un lado no funciona.
I'm sorry. Do you have the receipt?
Show / hide this line
Lo siento. ¿Tiene el recibo?
Yes, here it is. Could I exchange them?
Show / hide this line
Sí, aquí está. ¿Podría cambiarlos?
We need to check them first. Do you have ten minutes?
Show / hide this line
Primero tenemos que revisarlos. ¿Tiene diez minutos?
I'm leaving tomorrow. Could you check them today?
Show / hide this line
Me voy mañana. ¿Podrían revisarlos hoy?
Yes. Please wait here for ten minutes.
Show / hide this line
Sí. Espere aquí diez minutos, por favor.
Change the situation
Now neither earphone works. Explain the problem and ask for an inspection today.
One possible response
No funciona ninguno de los dos lados. ¿Podrían revisarlos hoy?
Both sides don't work. Could you check them today?
Did you include all the changed details? Now switch roles and ask one follow-up question of your own.
Lo siento. ¿Tiene el recibo?
Up to 20 seconds per recording. Recordings are not uploaded. For longer answers, practice in sections.
Check understanding · three questions
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