Explain a problem and ask for help
Say what failed, when you bought it and when you need help. In this example the shop promises an inspection, not an exchange.
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Saya membeli earphone ini kemarin, tetapi satu sisinya tidak berbunyi.
I bought these earphones yesterday, but one side doesn't work.
Maaf. Apakah Anda membawa struknya?
I'm sorry. Do you have the receipt?
Ya, ini struknya. Apakah bisa ditukar?
Yes, here it is. Could I exchange them?
Kami perlu memeriksanya dulu. Apakah Anda punya waktu sepuluh menit?
We need to check them first. Do you have ten minutes?
Besok saya berangkat. Bisakah diperiksa hari ini?
I'm leaving tomorrow. Could you check them today?
Bisa. Silakan tunggu di sini selama sepuluh menit.
Yes. Please wait here for ten minutes.
Conversation practice
Listen, then hide your lines and answer aloud. Read the meaning only when needed. Try the changed situation before revealing a model response. These speaking tasks are self-practice, not automatically graded.
I bought these earphones yesterday, but one side doesn't work.
Show / hide this line
Saya membeli earphone ini kemarin, tetapi satu sisinya tidak berbunyi.
I'm sorry. Do you have the receipt?
Show / hide this line
Maaf. Apakah Anda membawa struknya?
Yes, here it is. Could I exchange them?
Show / hide this line
Ya, ini struknya. Apakah bisa ditukar?
We need to check them first. Do you have ten minutes?
Show / hide this line
Kami perlu memeriksanya dulu. Apakah Anda punya waktu sepuluh menit?
I'm leaving tomorrow. Could you check them today?
Show / hide this line
Besok saya berangkat. Bisakah diperiksa hari ini?
Yes. Please wait here for ten minutes.
Show / hide this line
Bisa. Silakan tunggu di sini selama sepuluh menit.
Change the situation
Now neither earphone works. Explain the problem and ask for an inspection today.
One possible response
Kedua sisinya tidak berbunyi. Bisakah diperiksa hari ini?
Both sides don't work. Could you check them today?
Did you include all the changed details? Now switch roles and ask one follow-up question of your own.
Maaf. Apakah Anda membawa struknya?
Up to 20 seconds per recording. Recordings are not uploaded. For longer answers, practice in sections.
Check understanding · three questions
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