Explain a problem and ask for help
Say what failed, when you bought it and when you need help. In this example the shop promises an inspection, not an exchange.
New dialogue audio uses a supported device voice when a recording is unavailable. Some devices may not have a voice for this language.
Resume where you left offSound options
Choose a voice and play the sample. Availability depends on your device.
Generated audio. Pronunciation review is pending.
If your language voice is missing, you can try browser automatic voice. Stop if the pronunciation sounds wrong.
Your voice choice stays in this browser. Some voices need internet.
Check your media volume and Bluetooth connection. Choose another voice or recheck after enabling the language in your device's speech settings.
Build your message
我昨天买了这副耳机，但是有一边没有声音。
I bought these earphones yesterday, but one side doesn't work.
很抱歉。您带小票了吗？
I'm sorry. Do you have the receipt?
带了，在这里。可以换货吗？
Yes, here it is. Could I exchange them?
我们需要先检查一下。您有十分钟时间吗？
We need to check them first. Do you have ten minutes?
我明天要走。可以今天帮我检查吗？
I'm leaving tomorrow. Could you check them today?
可以。请在这里等十分钟。
Yes. Please wait here for ten minutes.
Conversation practice
Listen, then hide your lines and answer aloud. Read the meaning only when needed. Try the changed situation before revealing a model response. These speaking tasks are self-practice, not automatically graded.
I bought these earphones yesterday, but one side doesn't work.
Show / hide this line
我昨天买了这副耳机，但是有一边没有声音。
I'm sorry. Do you have the receipt?
Show / hide this line
很抱歉。您带小票了吗？
Yes, here it is. Could I exchange them?
Show / hide this line
带了，在这里。可以换货吗？
We need to check them first. Do you have ten minutes?
Show / hide this line
我们需要先检查一下。您有十分钟时间吗？
I'm leaving tomorrow. Could you check them today?
Show / hide this line
我明天要走。可以今天帮我检查吗？
Yes. Please wait here for ten minutes.
Show / hide this line
可以。请在这里等十分钟。
Change the situation
Now neither earphone works. Explain the problem and ask for an inspection today.
One possible response
两边都没有声音。可以今天帮我检查吗？
Both sides don't work. Could you check them today?
Did you include all the changed details? Now switch roles and ask one follow-up question of your own.
很抱歉。您带小票了吗？
Up to 20 seconds per recording. Recordings are not uploaded. For longer answers, practice in sections.
Check understanding · three questions
Share this lesson
Invite a friend to try this lesson. No sign-up is needed to start.