Explain a problem and ask for help
Say what failed, when you bought it and when you need help. In this example the shop promises an inspection, not an exchange.
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Build your message
Comprei estes fones de ouvido ontem, mas um lado não funciona.
I bought these earphones yesterday, but one side doesn't work.
Sinto muito. Você está com o recibo?
I'm sorry. Do you have the receipt?
Sim, está aqui. Posso trocá-los?
Yes, here it is. Could I exchange them?
Precisamos verificar primeiro. Você tem dez minutos?
We need to check them first. Do you have ten minutes?
Vou viajar amanhã. Vocês poderiam verificar hoje?
I'm leaving tomorrow. Could you check them today?
Sim. Por favor, aguarde aqui por dez minutos.
Yes. Please wait here for ten minutes.
Conversation practice
Listen, then hide your lines and answer aloud. Read the meaning only when needed. Try the changed situation before revealing a model response. These speaking tasks are self-practice, not automatically graded.
I bought these earphones yesterday, but one side doesn't work.
Show / hide this line
Comprei estes fones de ouvido ontem, mas um lado não funciona.
I'm sorry. Do you have the receipt?
Show / hide this line
Sinto muito. Você está com o recibo?
Yes, here it is. Could I exchange them?
Show / hide this line
Sim, está aqui. Posso trocá-los?
We need to check them first. Do you have ten minutes?
Show / hide this line
Precisamos verificar primeiro. Você tem dez minutos?
I'm leaving tomorrow. Could you check them today?
Show / hide this line
Vou viajar amanhã. Vocês poderiam verificar hoje?
Yes. Please wait here for ten minutes.
Show / hide this line
Sim. Por favor, aguarde aqui por dez minutos.
Change the situation
Now neither earphone works. Explain the problem and ask for an inspection today.
One possible response
Nenhum dos dois lados funciona. Vocês poderiam verificar hoje?
Both sides don't work. Could you check them today?
Did you include all the changed details? Now switch roles and ask one follow-up question of your own.
Sinto muito. Você está com o recibo?
Up to 20 seconds per recording. Recordings are not uploaded. For longer answers, practice in sections.
Check understanding · three questions
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