Explain a problem and ask for help
Say what failed, when you bought it and when you need help. In this example the shop promises an inspection, not an exchange.
New dialogue audio uses a supported device voice when a recording is unavailable. Some devices may not have a voice for this language.
Resume where you left offSound options
Choose a voice and play the sample. Availability depends on your device.
Generated audio. Pronunciation review is pending.
If your language voice is missing, you can try browser automatic voice. Stop if the pronunciation sounds wrong.
Your voice choice stays in this browser. Some voices need internet.
Check your media volume and Bluetooth connection. Choose another voice or recheck after enabling the language in your device's speech settings.
Build your message
このイヤホンを昨日買ったのですが、片方から音が出ません。
I bought these earphones yesterday, but one side doesn't work.
申し訳ありません。レシートはお持ちですか。
I'm sorry. Do you have the receipt?
はい、こちらです。交換できますか。
Yes, here it is. Could I exchange them?
まず確認が必要です。十分ほどお時間はありますか。
We need to check them first. Do you have ten minutes?
明日出発する予定です。今日確認していただけますか。
I'm leaving tomorrow. Could you check them today?
はい。こちらで十分お待ちください。
Yes. Please wait here for ten minutes.
Conversation practice
Listen, then hide your lines and answer aloud. Read the meaning only when needed. Try the changed situation before revealing a model response. These speaking tasks are self-practice, not automatically graded.
I bought these earphones yesterday, but one side doesn't work.
Show / hide this line
このイヤホンを昨日買ったのですが、片方から音が出ません。
I'm sorry. Do you have the receipt?
Show / hide this line
申し訳ありません。レシートはお持ちですか。
Yes, here it is. Could I exchange them?
Show / hide this line
はい、こちらです。交換できますか。
We need to check them first. Do you have ten minutes?
Show / hide this line
まず確認が必要です。十分ほどお時間はありますか。
I'm leaving tomorrow. Could you check them today?
Show / hide this line
明日出発する予定です。今日確認していただけますか。
Yes. Please wait here for ten minutes.
Show / hide this line
はい。こちらで十分お待ちください。
Change the situation
Now neither earphone works. Explain the problem and ask for an inspection today.
One possible response
両方から音が出ません。今日確認していただけますか。
Both sides don't work. Could you check them today?
Did you include all the changed details? Now switch roles and ask one follow-up question of your own.
申し訳ありません。レシートはお持ちですか。
Up to 20 seconds per recording. Recordings are not uploaded. For longer answers, practice in sections.
Check understanding · three questions
Share this lesson
Invite a friend to try this lesson. No sign-up is needed to start.